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Record voice notes with this posh
recorder |
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Frequently Asked Questions |
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| Q: |
Can I pay through
Paypal? |
| Q: |
Where do I enter my registration details? |
| Q: |
I tried to enter
my registration code but the program says it is not valid,
what can I do? |
| Q: |
I lost everything when my computer
crashed including the order confirmation message and the registration
code for the program. Can you help? |
| Q: |
I purchased a single
license for the program, can I install it on all my computers
(home, office, laptop)? |
| Q: |
Audio Notes Recorder's icon is disappearing
from the system tray. Why is that happening? I work on XP. |
| Q: |
I want to backup
recorded cassette files, where should I look for them? |
| Q: |
I tried to make a recording, but all
I got was silence. Why? |
| Q: |
I am trying to record
in VOR/SPY mode, but all I get is "pssst" on the
program's front panel. |
| Q |
I get a lot of static when audio cable is plugged
into the computer. How do I remove the static, or what kind of
audio cable should I use? |
| Q: |
Each time I want to start new recording
there is that message "Cassette limit achieved. Recording
aborted". What should I do? |
| Q: |
How can I specify
my own drive/folder (such as "E:\My Documents\ANR Recordings")
for saving cassette files? |
| Q: |
What is the difference between analog
and digital cassette files? |
| Q: |
Attempted to export
a recording to MP3, the following message shows up:
" Conversion to MP3 is not possible because MP3 codec installed on this
computer does not support requested sound quality parameters. Lower the quality
and try again" |
| Q: |
Attempted to export a recording to
MP3, the following message shows up:
" No codecs installed! MP3 conversion is not possible!" |
| Q: |
I couldn't find
an answer to my question and I looked everywhere, can you still
help? |
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| A: |
Yes, you can pay through PayPal.
To do that just click on Order Now and
choose PayPal from the list of available options. |
| Q: |
Where do I enter my
registration details? |
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of page |
| A: |
Start the program, click Settings,
choose Register Audio Notes Recorder, type in your name and
license (registration) code and click Register. When typing
it just pay attention to type all 17 symbols without mistakes. |
| Q: |
I tried to enter my
registration code but the program says it is not valid, what
can I do? |
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of page |
| A: |
Check your order confirmation
message to make sure you are trying with the correct code.
It should have 17 symbols including two "-" and you
have to type them all without mistakes. For example, quite
common mistake is to type a letter "O" instead of
correct cipher "0". You can avoid typing by using
copy & paste. |
| Q: |
I lost everything when my
computer crashed including the order confirmation message and
the registration code for the program. Can you help? |
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of page |
| A: |
Send us the email address used
for ordering and full name of the person who payed for the
program exactly as entered in the ordering form and we will
try to search our records. |
| Q: |
I purchased a single license
for the program, can I install it on all my computers (home,
office, laptop)? |
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of page |
| A: |
If you will be the only person
to use the program that way then our license agreement allows
you to install it on more than one computer. |
| Q: |
Audio Notes Recorder's icon
is disappearing from the system tray. Why is that happening?
I work on XP. |
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of page |
| A: |
On Windows XP it is possible
that the system tray icon is hidden by XP's option to hide
inactive icons. In that case you can do the following:
- Right-click the taskbar, and then click Properties.
- On the Taskbar tab, under Notification area, select
the Hide inactive icons check box.
- Click Customize.
- In the Name column, click the notification you
want to change (that would be Audio Notes Recorder),
in the
Behavior column,
click the behavior you want in the list (Always
show), and then click OK.
- On the Taskbar tab, click Apply.
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| Q: |
I want to backup recorded
cassette files, where should I look for them? |
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of page |
| A: |
You will recognize your digital
cassette files by .XDC and analog by .XAC file extension. Default
location where the program saves them is:
C:\Documents and Settings\<username>\Local
Settings\Application Data\XemiComputers\Audio Notes Recorder\My
ANR Cassettes |
| Q: |
I tried to make a recording,
but all I got was silence. Why? |
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of page |
| A: |
When you start recording the
signal animation line on the program's front panel should show
activity. If it stays flat then most likely nothing is recorded.
To make a successful recording check volume controls for recording
first. Click on Settings and choose Volume Controls – Recording,
then make sure the correct sound source is selected and adjust
its level if necessary.
If the recording goes ok, but you do not hear anything on
playback, click Settings, choose Volume Controls – Playback
and make sure Wave and Master outputs are not muted and adjust
their levels if necessary. |
| Q: |
I am trying to record in
VOR/SPY mode, but all I get is "pssst" on the program's
front panel. |
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of page |
| A: |
First try to make a recording
in normal (NORM) mode to make sure everything is ok with the
sound source you want to record from. If you want to record
in one of the other two modes and you are getting only "pssst" that
means that the input signal is too low or does not exist at
all so the program thinks there is nothing to record. You can
try to increase the recording volume and experiment with different
levels for "Suppress microphone noise level" option.
To find that option click Settings, choose Options and select
Recording tab. Please note that VOR/SPY mode might not work
with all hardware configurations. |
| Q: |
I get a lot of static when
audio cable is plugged into the computer. How do I remove the
static, or what kind of audio cable should I use? |
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of page |
| A: |
Pay attention where you connect
audio cables. External devices should go into Line In, and
microphones into Mic only. During a recording shake cables
a little bit to see if there will be any difference. Touch
the jacks on both sides of the cable as loose connections might
influence the signal quality. It is also possible that static
comes from the device you are trying to connect your computer
with. Another source of trouble could be interference with
some magnetic field source. It could help if either the computer
or the device is electrically "grounded". In the
volume controls for recording always select only the source
you will record from and unselect all the rest. |
| Q: |
Each time I want to start
new recording there is that message "Cassette limit achieved.
Recording aborted". What should I do? |
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of page |
| A: |
That message means that you
have reached the recording limit for a single cassette file.
You have two options to continue. One is to simply create new
cassette file and the other is to increase the limit for existing
cassette file.
To create a new cassette file click Eject, then Choose New
Cassette File Sound Quality, click Create New Digital Cassete,
type in some file name and click Save.
To increase the limit click Settings, click Options, choose
Recording tab and move Cassette Size slider to the right.
You can also type in some higher value for Max Cassette Size
to get more space on the Cassette Size slider. However, please
note that there is an absolute maximum of 2000MB for any
cassette file. |
| Q: |
How can I specify my own
drive/folder (such as "E:\My Documents\ANR Recordings")
for saving cassette files? |
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of page |
| A: |
Just create a new cassette
file in the folder of choice and that folder will be used as
default for future cassette files as well. To create a new
cassette file click Eject, then Choose New Cassette File Sound
Quality, click Create New Digital Cassete, select a folder
for it, type in some file name and click Save. |
| Q: |
What is the difference between
analog and digital cassette files? |
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of page |
| A: |
Analog and digital represent
two working modes of the program. In digital mode cassette
file can contain several recorded messages and each new click
on Record button creates a new message. On the other hand,
in analog mode cassette file contains or represents only one
message that you can overwrite or extend by clicking on Record
button again. |
| Q: |
Attempted to export a recording
to MP3, the following message shows up:"
Conversion to MP3 is not possible because MP3 codec installed
on this computer does not support requested sound quality parameters.
Lower the quality and try again" |
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of page |
| A: |
Two things are possible:
- You have so called advanced version of the codec.
That means you can not export 44KHz recordings because
that sample
rate is not supported by the codec. In that case you
should choose a lower sampling rate for exporting (22KHz
or 11KHz)
and you can do that in the small dialog that appears
just after you choose Export Message To MP3 option.
- You have the codec which is "decode" only.
In that case we do not have a solution because encoding
is not possible with your codec at all. You can try to
use the
other sound compression method available in the program
and export your recordings to OGG format. It is similar
to MP3
and as an open-standard does not require any additional codecs.
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| Q: |
Attempted to export a recording
to MP3, the following message shows up: "No codecs installed!
MP3 conversion is not possible!" |
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of page |
| A: |
That message means that you
do not have Fraunhofer's MP3 codec on your computer so conversion
to MP3 format is not possible, sorry. Unfortunately the codec
is not available as a stand-alone product that you could download.
Windows XP computers should have so called advanced version
of the codec by default.
You can try to use the other sound compression method available
in the program and export your recordings to OGG format.
It is similar to MP3 and as an open-standard does not require
any additional codecs. |
| Q: |
I couldn't find an answer
to my question and I looked everywhere, can you still help? |
top
of page |
| A: |
We will certainly do our best
to help you. Please write to us at info@xemico.com and provide
as many details as possible about the situation you have.
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