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Customizable PIM on your desktop wallpaper |
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Frequently Asked Questions |
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| Q: |
Can I pay through Paypal? |
| Q: |
Where do I enter my registration details? |
| Q: |
I tried to enter my registration code but the program
says it is not valid, what can I do? |
| Q: |
I lost everything when my computer crashed including
the order confirmation message and the registration code for
the program. Can you help? |
| Q: |
I purchased a single license for the program, can
I install it on all my computers (home, office, laptop)? |
| Q: |
Can this program synchronize with Outlook automatically? |
| Q: |
Somehow I got multiple calendars on my desktop,
a mix of old and new data, what should I do now? |
| Q: |
Active Desktop Calendar's icon is disappearing
from the system tray. Why is that happening? I work on XP. |
| Q: |
I connected to a data layer on another computer,
I can see data from it, but can not change anything, did I miss
something? |
| Q: |
I want to backup program's data files, where should
I look for them? |
| Q: |
I want only notes that come in the next seven days
displayed on my desktop, how can I do that? |
| Q: |
I have a dual-monitor system, can I make the program
display on only one of them? |
| Q: |
Interactive desktop option is enabled in the program's
Settings dialog, but nothing happens when I try to double click
on the desktop. What gives? |
| Q: |
I keep getting "The procedure entry point…" error
message when trying to run Active Desktop Calendar on my Windows
NT. Why is that happening? |
| Q |
Runtime Error!
I installed the program and when I tried to start it all
I got is Microsoft Visual C++ Runtime Library Runtime Error!
Is there a solution for me?
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| Q: |
I couldn't find an answer to my question and I
looked everywhere, can you still help? |
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| A: |
Yes, you can pay through PayPal.
To do that just click on Order Now and
choose PayPal from the list of available options. |
| Q: |
Where do I enter my registration
details? |
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| A: |
Right click on Active Desktop Calendar's date icon in the taskbar, choose Registration, type in your name and registration code and click Register. When typing the code pay attention to type all 17 symbols without mistakes. |
| Q: |
I tried to enter my registration
code but the program says it is not valid, what can I do? |
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of page |
| A: |
Check your order confirmation
message to make sure you are trying with the correct code.
It should have 17 symbols including two "-" and you
have to type them all without mistakes. For example, quite
common mistake is to type a letter "O" instead of
correct cipher "0". You can avoid typing by using
copy & paste. |
| Q: |
I lost everything when my
computer crashed including the order confirmation message and
the registration code for the program. Can you help? |
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of page |
| A: |
Send us the email address used for ordering and full name of the person who paid for the program as entered in the ordering form and we will search our records. |
| Q: |
I purchased a single license
for the program, can I install it on all my computers (home,
office, laptop)? |
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of page |
| A: |
If you will be the only person
to use the program that way then our license agreement allows
you to install it on more than one computer. |
| Q: |
Can this program synchronize
with Outlook automatically? |
top
of page |
| Q: |
Somehow I got multiple calendars
on my desktop, a mix of old and new data, what should I do
now? |
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of page |
| A: |
You can try the following. Go to Control Panel – Display – Background, set background picture to None and click Apply. The program should update the desktop automatically in a short while. If everything ends up ok you can go back and set your usual wallpaper (that is if you are using one at all). |
| Q: |
Active Desktop Calendar's
icon is disappearing from the system tray. Why is that happening?
I work on XP. |
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of page |
| A: |
On Windows XP it is possible
that the system tray icon is hidden by XP's option to hide
inactive icons. In that case you can do the following:
1. Right-click the taskbar, and then click Properties.
2. On the Taskbar tab, under Notification area, select the Hide inactive icons
check box.
3. Click Customize.
4. In the Name column, click the notification you want to change (that would
be Active Desktop Calendar), in the Behavior column, click the behavior you want
in the list (Always show), and then click OK.
5. On the Taskbar tab, click Apply. |
| Q: |
I connected to a data layer
on another computer, I can see data from it, but can not change
anything, did I miss something? |
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of page |
| A: |
Nothing is wrong because the
system of data sharing works exactly like that, connected layers
are read-only so just the owner can make data changes in them. |
| Q: |
I want to backup program's
data files, where should I look for them? |
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| A: |
Note first that the program saves daily backup of its database file automatically to "My Documents\Active Desktop Calendar Backup" folder. Backup and Restore options are available in the Data menu.
You can also make backup copies of the program's database file by yourself. The file is named "Active Desktop Calendar.xdat" and you will find it in this folder:
XP: C:\Documents and Settings\<username>\Application Data\XemiComputers\Active Desktop Calendar\Data
Vista: C:\Users\<username>\AppData\Roaming\XemiComputers\Active Desktop Calendar\Data
You can also make backup files for each of the data layers you have by using the program's option for exporting data. To do that right click on its icon in the system tray, choose Layers, select data layer you want to export data from, click Export layer data, click Create Export File, choose the destination folder, type in some file name and click Save. |
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| Q: |
I want only notes that come
in the next seven days displayed on my desktop, how can I do
that? |
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of page |
| A: |
Right click on the program's
icon in the system tray, choose Settings, set "Display
notes for next XX days" parameter to 7 and click Apply. |
| Q: |
I have a dual-monitor system,
can I make the program display on only one of them? |
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of page |
| A: |
Support for dual-monitor systems
was introduced with version 5.5. The program will detect dual-monitor
systems by itself and accommodate its appearance automatically.
You only have to position both screens so they are leveled
at the top. Any other set up will cause the program's interactive
desktop feature to not work correctly.
Note: If your dual-monitor
system does not work entirely through Windows and relies
on video drivers for that functionality,
then the program will most likely be confused. In that case
you should enable new option in Settings - Calendar Appearance
- Dual Monitor to explicitly tell the program that you have
a dual-monitor system. This solution should work fine for
majority of dual-monitor configurations, but there is no
guarantee it will work in all cases. |
| Q: |
Interactive desktop option
is enabled in the program's Settings dialog, but nothing happens
when I try to double click on the desktop. What gives? |
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of page |
| A: |
If you are working on Windows
2000 with active desktop enabled or on Windows XP with hidden
desktop icons then desktop interactivity can not work for Active
Desktop Calendar.
Additionally, you can have problems with desktop interactivity
on Windows XP computers when Lock Desktop Items option is
enabled. To disable it, right click on the desktop, choose
Properties, select Desktop tab, click Customize Desktop,
select Web tab, disable Lock Desktop Items option and click
Apply.
If you have a dual-monitor system please note that both
screens have to be positioned so they are leveled at the
top. Any other set up will cause the program's interactive
desktop feature to not work correctly.
One more situation when the interactive desktop system gets confused happens if some toolbar or a program (e.g. Google Desktop Sidebar) is attached to the desktop so the background picture is shifted. In that case click zones get out of sync with calendar's desktop components and as a result the interactive desktop does not work correctly. |
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| Q: |
I keep getting "The
procedure entry point…" error message when trying
to run Active Desktop Calendar on my Windows NT. Why is that
happening? |
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of page |
| A: |
The version of Internet Explorer
has to be 4.0 (or later) and it also has to be installed with
active desktop functionality (so even if you have the latest
version of IE it may happen that it was installed only with
the basic set of options without active desktop). |
| Q: |
Runtime Error! I installed
the program and when I tried to start it all I got is Microsoft
Visual C++ Runtime Library Runtime Error! Is there a
solution for me? |
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of page |
| A: |
You can try the following:
- Go to the program's installation folder:
C:\Program Files\XemiComputers\Active Desktop Calendar
- Right click on the ADC.exe file and choose Create
Shortcut
- Now right click on the Shortcut to ADC that you just
made and choose
Properties
- In the Target field add /safe at the very end, after
the quote symbol.
The complete line should look like this:
"
C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe" /safe
Click Apply and Ok to close shortcut properties.
- To start the program double click on the Shortcut
to ADC that you just
modified.
If everything goes as expected the program will start without
error messages and you will be able to use it. |
| Q: |
I couldn't find an answer
to my question and I looked everywhere, can you still help? |
top
of page |
| A: |
We will certainly do our best
to help you. Please write to us at info@xemico.com and
provide as many details as possible about the situation you
have. |
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